Effective Communication in 4 months
Result
- You will listen actively and empathetically
- You will be able to ask the right questions so you can discover what the other person really means
- You can get a clear message across about what you think, feel and need
- You affiliate and connect with the other
- You can advocate your self-interest without damaging your relationship with the other
- You can cope with difficult situations
- You will be more confident and come across more powerfully
Programme
Day 1 – Miscommunication and basic skills
- Miscommunication and other communication difficulties
- Why talking starts with listening
- Asking for feedback = getting to know yourself better
- Set to work… discover your communication style
Day 2 – Insight into your own communication behaviour
- Assertiveness, the balance between too cautious and too aggressive
- Non-verbal communication: what you tell, without saying a word
- Insight into interaction patterns: action is reaction
- Set to work… what makes being assertive difficult?
Day 3 – Empathise with the other
- Look at the other: the power of thoughts
- Empathise with the feelings and concerns of the other
- Create rapport: a proven method of making contact
- Set to work… discover your own conflict style
Day 4 – Communicate from your own strength
- Conflicts: winning without losers
- Core qualities: seek your pitfalls and find your strengths
- Set to work… with your personal action plan
Study method
We choose a thorough approach to best help you achieve the next steps in your daily practice.
Receive an ICM Certification after finishing this training!
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Intake
Before the course you will gain access to the interactive learning environment of ICM. Here you will fill in an online intake form in which you answer a number of questions to ascertain your personal learning goals. This clarifies your goals, for yourself and your trainer.
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The trainer
The trainer is a professional expert, but above all your personal coach.
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Meetings
The meetings are focused on the interaction with your trainer and fellow trainees. Through the use of different working practices you gain new knowledge and insights and practice your skillset. There is a lot of opportunity for you to practice with your own cases and examples from your own working practice.
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Personal action plan
At the end of the course you will make a personal action-plan. This supports you in applying what you have learned into daily practice, even after the training has ended.
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ICM-certificate
After completing the course, you will receive your ICM certificate.
Nice to know
Locations & dates
You can follow this course in two ways:
Day: The course times are 9.30 to 17.00 comprising 4 meetings.
Evening: The course times are 19.00 to 22.00 comprising 8 meetings.
This course can also be followed completely online via the virtual classroom.
Would you prefer to take a faster course? Check out the course Effective Communication.
The course takes place in October 2026, January 2027, March 2027, May 2027 and October 2027.
The course is available in Amsterdam, Arnhem, Breda, Den Bosch, Den Haag, Eindhoven, Enschede, Groningen, Maastricht, Online Virtual Classroom, Rotterdam, Utrecht and Zwolle.
Investment
The investment is € 2.095,-.
This amount excludes € 57.50 per day for the day arrangement or € 25.00 per evening for the evening arrangement. This covers the use of the facilities, coffee/tea/soft drinks and (for the day arrangement) an extensive lunch. Naturally, no arrangement costs are charged for online meetings.
VAT
The total investment is excl. VAT. Exemption from VAT is possible. In that case you pay 10% on top of the investment price.
More informationFinancing
There are various financing options and subsidies available for both employers and individuals for taking a course.
More informationOpportunities offered by your employer
Many employers provide a training budget to enable employees to develop and advance their careers. To find out what options are available within your organisation, please review your terms of employment or consult your manager or HR department.
Invoice
The invoice for this course will be sent after the first meeting. If you would like to receive the invoice beforehand, please indicate this in the comments field when registering.
Personal advice
Our advisors are happy to help you with personalised advice, for example on which course best suits your goals. You can also contact our advice department for practical questions.
Need study advice?
Call our study advisors for free advice.
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We support you throughout your entire learning journey
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