General terms and conditions of registration and payment

Article 1. Definitions

The following terms are used in these conditions:

  1. “Terms and Conditions”: general terms and conditions of ICM opleidingen & trainingen
  2. “ICM”: ICM opleidingen & trainingen B.V., established in Utrecht at the (3533 AE) Joseph Haydnlaan 2a, registered in the Trade Register of the Chamber of Commerce under number 57733376, or ICM Administratie B.V., established in Utrecht at the (3533 AE) Joseph Haydnlaan 2a, registered in the Trade Register of the Chamber of Commerce under number 57732728.
  3. “Client”: a legal entity or natural person (whether or not acting in the course of a profession or business), who wishes to purchase or has purchased a service and/or product from ICM and with whom an agreement is or has been concluded, or to whom a quotation is provided. “Private Client”: a natural person who pays for the course or training himself and/or states on the registration form that the registration is for personal use.

Article 2. General

  1. These conditions shall apply to every offer, quotation and agreement between ICM and the Client to the extent that parties have not expressly deviated from these conditions in writing. These terms and conditions shall also apply to agreements with ICM for the performance of which ICM must involve third parties.
  2. The applicability of any purchase or other conditions of the Client is expressly rejected.
  3. If one or more stipulations in these terms and conditions should at any time be wholly or partially void or voided, the remaining stipulations in these terms and conditions shall remain fully applicable. ICM and the Client shall then consult in order to agree on new provisions, whereby the purpose and purport of the original provision(s) shall be taken into account as much as possible.
  4. If ICM does not always require strict compliance with these conditions, this shall not mean that the provisions thereof do not apply, or that ICM would in any way lose the right to require strict compliance with the provisions of these conditions in other cases.

Article 3. Offer and Agreement

  1. ICM shall (preferably) issue the offer in writing (for example, but not exclusively, via the website).
  2. The offer shall contain at least the following information:
  • A description of the course or training and of the educational material (if any) that forms a component of the programme;
  • The method of implementation;
  • Start time of the course or training;
  • The general terms and conditions applicable to this offer;
  • The admission requirements (if any);
  • The total investment;
  • The method of payment.
  1. The Client enters into an agreement with ICM by registering for a course or training. Registration may take place via the digital registration form on the website, by email, by telephone or by means of a physical form. By registering, the Client acknowledges understanding and acceptance of the ICM General Terms and Conditions. ICM shall send an electronic or written confirmation to the Client. This confirmation shall serve as evidence that the agreement has been concluded.

Article 4. Price and Payment

  1. Unless otherwise agreed in writing, all prices are exclusive of VAT and in Euros.
  2. Payment should always be made within 14 days after the invoice date (this is in principle the start date of the course or programme). If the Client fails to pay an invoice on time, the Client is legally in default. The Client shall then owe an interest of 1% per month. The interest on the amount due and payable shall be calculated from the moment that the Client is in default until the moment of payment of the full amount due.
  3. If the Client is in default of the (timely) fulfilment of its obligations, all reasonable – both judicial and extrajudicial – collection costs shall be borne by the Client. The extrajudicial costs are calculated on the basis of what is customary in the Dutch collection practice.

Article 5. Liability

  1. ICM shall only be liable to the Client for damage that is the foreseeable and direct consequence of an attributable failure on the part of ICM in the performance of its obligations under the agreement between it and the Client. Any form of consequential or indirect damage, including but not limited to trading loss, loss due to delay (other than statutory interest), damage due to reduction in value, loss of enjoyment, loss of profit or loss incurred, damage to (the goods of) third parties, damage to cargo and personal or immaterial damage shall be excluded from compensation.
  2. In so far as ICM, pursuant to the provisions in paragraph 1 above, is obliged to compensate damage, this shall only concern damage for which ICM is insured or at least should reasonably have been insured, on the understanding that ICM shall never be eligible for compensation in excess of the maximum insured amount. If ICM’s insurer makes no payment for any reason whatsoever, ICM’s liability shall be limited to a maximum of the invoice value of the agreement.

Article 6. E-Learning

  1. For the purpose of following an E-learning course or training (= a course or training which is made available to the Client by ICM via the internet or other electronic means, where interactive use is made of a computer) ICM may grant non-exclusive access to software to the Client.
  2. The password(s) and/or username(s) and/or other identification information provided by ICM to the Client shall be strictly personal. It is not permitted to share the aforementioned information with a third party unless expressly agreed otherwise with ICM.
  3. The data mentioned in paragraph 2 are exclusively intended for an E-learning course or training. The Client will treat the aforementioned data with the utmost care. The Client is liable for (the consequences of) careless and/or unlawful use of the data mentioned in paragraph 2.

Article 7. Cancellation, relocation and early termination

  1. If the Client is a Private Client and is paying for the course or training out of pocket, the Client is entitled to 14 calendar days of consideration (right of withdrawal). Within this period, the Client has the right to dissolve the contract without giving reasons. If the Private Client wishes to dissolve the contract during this period, he can do so by telephone on +31 (0)30 29 19 888 or by email: This consideration period commences immediately from the moment that your registration has been confirmed by ICM. The right expires as soon as the intake has been completed or a meeting of the course in question has been attended.
  2. Cancellation by the Client of the agreed course or training (whether or not via E-learning) prior to the start of the first day of the course or training is done by telephone via
    030 – 29 19 888 or by email:
  3. In the event of cancellation more than 60 days before the first or originally agreed training day, 10% of the total training costs shall be charged. In the event of cancellation more than 30 days before the first or originally agreed training day, 20% of the total training costs shall be charged. In the event of cancellation within 30 days before the start of the first or the originally agreed course or training day, 30% of the total course or training costs shall be charged, even if the registration has taken place within this period.
  4. At the request of the Client, special permission may be granted to follow the course or training programme at a later date. If the course is rescheduled more than 14 days before the first day of instruction or training, as originally agreed, a fee of €125, excluding VAT, shall be charged. If the course is rescheduled within 14 days prior to the start of the first or originally agreed training or course day, a fee of €175 shall be charged, excluding VAT. If the Client has made use of this possibility and then wishes to cancel, the cancellation costs (see Article 7, paragraph 3) shall be calculated from the time at which the request for the course to be postponed was made in relation to the first or originally agreed training day.
  5. In all cases – following permission from ICM – a substitute may be sent.
  6. These cancellation conditions apply in full both to the first choice of the specified preferred location and to the second choice.
  7. The Client is entitled to terminate the course or training programme already commenced with immediate effect. In this event 50% of training costs plus the training costs already attended will be charged, unless heavily weighing circumstances apply, to be assessed by ICM.
  8. ICM reserves the right to cancel a training or course agreed to with the Client without stating any reasons. If ICM decides that a training or course will not take place at the Client’s first or second preferred location, the Client has the right to cancel or to be rescheduled free of charge. This right shall lapse for the Client if ICM is faced with a case of force majeure (see Article 10, paragraphs 4 & 5).
  9. When cancelling a registration for a physical event (all seminars and physical events on our events page) we are forced to charge 100% of the costs, as this is a time-bound article. However, we do offer you the opportunity to a) send a substitute or b) request a voucher that you can use for another event (of the same amount) up to 7 days before the start of the event. To do so, please contact us at 030-29 19 888 or by email: Registration for an event is excluded from the right of withdrawal.
  10. No refunds will be given for cancellations of webinar registrations. A registration for a webinar is excluded from the right of withdrawal as it is a time-limited item.
  11. When cancelling a registration for an online master class, we are forced to charge 100% of the costs, as this is a time-bound article. However, we do offer you the opportunity to send a substitute up to 48 hours before the start. To do so, please contact us at
    030 – 29 19 888 or by email:

Article 8. Intellectual property rights

  1. ICM retains the intellectual property rights, including copyright, with regard to all items provided by ICM and/or ICM’s partners (such as, but not limited to, books, mock exams, readers and software). The items referred to in this article may not be made public and/or otherwise brought to the attention of third parties without the express prior permission of ICM.

Article 9. Processing of (personal) data

The Client agrees that (personal) data provided by the Client to ICM, such as (work) address details, telephone numbers and email addresses, shall be processed in a (partially) automated administration of ICM. This information may be used for Client administration, invoicing, providing access to (online) course materials and (electronic) delivery of information about (e-learning) course or training, and related ICM products and services. The Client has at all times the right to withdraw the permission or part of the permission to process (personal) data digitally, this can be done by sending an email to The Client and ICM will comply with the obligations that each of the parties has under the European Privacy Regulation. Please consult our privacy statement for more specific information about the processing of your personal data.

Article 10. Confidentiality

ICM, its employees and persons working for ICM shall treat the information provided by the Client confidentially.

Article 11. Other rights ICM

  1. Due to changes in examination requirements (by the government or otherwise) or qualitative improvement, ICM reserves the right to change programmes of courses or training programmes during the agreement.
  2. ICM is entitled to change prices at any time; however, after confirmation of the registration, the price agreed upon at that time shall remain in force. However, printing errors and price changes resulting from legislation (for example, but not exclusively, a VAT increase) are reserved.
  3. ICM reserves the right to use (image) material produced by the Client during a course or training for other courses or trainings offered by ICM.
  4. ICM shall be entitled to suspend the fulfilment of obligations if it is temporarily prevented from fulfilling its obligations to the Client due to force majeure (all external causes beyond its control). A failure to perform obligations cannot be attributed to ICM if this failure is the result of force majeure. If the force majeure situation has ceased to exist, ICM shall fulfil its obligations as soon as its planning permits this. This means that, in the event that ICM is temporarily unable to fulfil its obligations, the Client may not dissolve the agreement free of charge. If the Client wishes to dissolve the agreement, our regular cancellation conditions (see Article 7) apply.

Article 12. Limitation and expiry

All legal claims against ICM, including claims for damages, shall lapse and/or expire after one year after the relevant claim or demand arose.

Article 13. Examinations

  1. Some of our courses and training programmes are concluded with an ICM exam and/or an external exam.
  • ICM Examination: an examination held by ICM and forming part of the relevant course or training programme.
  • External examination: an examination for a course or training programme other than the ICM examination.
  1. In the offer (e.g., via the website) it shall be stated whether an examination is part of the relevant course or training programme. If an exam is part of the course or training programme, the offer will indicate whether this is an ICM exam or an external exam.
  2. A course or training programme can be tested by means of a written exam, a digital exam, an oral exam and/or a practical assignment.
  3. In the case of an external examination, the Client is responsible for registering and for complying with the conditions of the relevant external examination.
  4. The examination and/or practical assignment, and the associated costs, are an integral part of the course or training.
  5. The ICM General Examination Provisions are applicable to all ICM examinations. A copy can be requested from ICM.

Article 14. Applicable law, complaints and disputes

  1. Dutch law shall apply exclusively to all legal relationships to which ICM is a party, even if an obligation is wholly or partially fulfilled abroad or if the party involved in the legal relationship resides there.
  2. Delivering top quality is a requirement for ICM. We strive for this in everything we do. However, it is of course possible that a Client is not satisfied with something. Complaints can be submitted by telephone (030-29 19 888) or by email ( We aim to respond as quickly as possible (within ten working days at the latest) and to find a solution that leads to complete satisfaction.
  3. If the complaint is not resolved by mutual agreement, the Client or ICM may apply to the Disputes Committee ( ). If ICM wishes to apply to the Disputes Committee, it shall first request permission to do so from the Client in writing. A dispute shall only be considered if the complaint has first been submitted to ICM and this has not led to a suitable solution. If the Client submits a dispute to the Disputes Committee, ICM shall be bound by this choice. The verdict of the Disputes Committee is a binding advice. A dispute must be submitted to the Disputes Committee within twelve months of the complaint being submitted to ICM.