You are about to take a step in your personal growth, or you have recently registered for a programme. Which personal data does ICM actually collect, though? And for which purpose do we collect this information? We appreciate the trust you place in us and will therefore handle your personal data with care. ICM respects your privacy. With this Privacy Statement, we would like to clarify why we collect certain information and how we protect your privacy.

ICM opleidingen & trainingen B.V. is responsible for the processing of your personal data and acts in accordance with the General Data Protection Regulation.

1. Which data is processed?

In the following situations, we collect data that you provide to us.

  • When registering for a course
  • When requesting a brochure
  • When requesting a contact moment via email or telephone
  • When registering for the newsletter
  • When applying for a vacancy
  • While taking a course
  • While attending an event

ICM collects the following data regarding your course: course name, preferred starting time, preferred location, attendance, course feedback, course results. We also collect the following personal data: name, surname, date of birth, postal address, email, telephone number, educational level and position.

For applications, we collect the following data: first name and surname, email address, telephone number, gender, curriculum vitae (including the information contained therein) and motivation for the application.

With regard to invoicing, we ask the following: is the registration for business purposes? Would you like an invoice with or without VAT? What is the invoice address and who is the contact person? At our events, a photographer might take photos. We use these images for reporting the event. If you do not wish to be photographed, please let the photographer and/or organisation know during the event.

Forms on the website
In the various forms on our website, we ask for personal data. You can read what these are specifically on the ‘Personal data in forms on the ICM website’ page.

2. For which purposes are your data processed?

To take part in a course, we need you to register. With this registration, you give ICM permission to process your personal details. This information is used solely for the purpose of client administration, invoicing and providing access to (online) course materials and (electronic) delivery of information about (E-learning) education or training, and ICM’s related products and services. During the intake, we ask for information regarding your work experience and learning objectives. Our instructors have access to your details to form the programme and to optimally meet your learning needs.

In addition to information about your course, you can also indicate whether you want to receive mailings with inspiration and offers from ICM. We want these mailings to align with the interests and user habits of individual readers as closely as possible. To this end, we can measure reading and clicking behaviour. You can, of course, always change your preferences at the bottom of the mail or unsubscribe completely from all mailings. We distinguish between 3 different mailings;

  • Tips – Stay inspired! Once a month, I receive the 10 tips from ICM Extra.
  • Events – Get invited! I will be the first to receive invitations for exclusive ICM Extra events.
  • Offers – Exclusive offers and information on courses.

As mentioned above, to apply for a job with us, we require: your first and last name, email address, telephone number, gender, curriculum vitae (including the information stated therein) and motivation for the application. This information is necessary to recruit and select suitable employees, interns and instructors. The data you provide will only be used for the purpose of your application.

3. Storage period

Following the completion of your course, your personal data will not automatically be deleted. The retention period of your data is determined according to your development path and learning needs. You retain access to your personal learning environment and can continue to learn online. You may request your account to be deleted at any time by sending an email to

We will keep your data for a maximum of 1 year and then delete it. If you become our new colleague, we will keep your details for as long as is necessary.

4. Who can access my data?

ICM will not provide your information to third parties unless this is necessary for the performance of our services to you. Personal contact is a key component within ICM, and you will therefore remain in direct contact with the instructor. He or she has access to your contact details in order to support you during the course where necessary. ICM is responsible for processing your personal data and our instructors are processors. Pursuant to Article 28 of the AVG, the processing carried out by a processor for a controller must be regulated in a (processor) agreement. All of our instructors have signed a processor agreement to protect your personal data and guarantee your privacy. Your data will not be sold to third parties and is protected against abuse and access by unauthorised persons.

5. Changes

This Privacy Statement is aligned with the General Data Protection Regulation (GDPR) and was last amended on 9-12-2019. We recommend that you read the Privacy Statement regularly to be aware of any changes.

6. What rights do I have?

As a student of ICM, you have several rights under the General Data Protection Regulation (GDPR).

7. Cookies

Cookies are small, simple text files that your computer, tablet or mobile phone receives when you visit a website. Cookies make visiting the ICM website more user-friendly.

Why do we use cookies?

We use cookies to provide you with the best possible service. We use cookies to make our website more user-friendly. The cookies allow us to analyse your visit to the website and to make improvements so that we can provide you with an even better service in the future. We also use cookies for marketing purposes. Using cookies from third parties (such as LinkedIn and Facebook), we ensure, for example, that you receive more relevant advertisements on social media and do not miss out on personalised promotions.

The functional cookies

These cookies are required for the website to function properly. The cookies listed below are stored for a maximum of 30 days and allow us to improve our website through anonymous statistics.

  • Google Analytics
  • LinkedIn Analytics
  • New Relic

The marketing cookies

These cookies allow us to make personal offers to you as a user. It is important to know that as a user, you are still anonymous, unless you give us your personal data by leaving your email address, for example. These cookies will be stored for a maximum of 90 days. (With the exception of Hotjar, these cookies are automatically deleted after 365 days)

  • AppNexus
  • ClickDimiensions
  • Google Dynamic Remarketing
  • Google Tag Manager
  • LinkedIn Marketing Solution
  • Bing Ads
  • Hotjar
  • LeadInfo

Accepting and disabling cookies

If you want to make optimal use of our website, it is necessary that you accept cookies. Fortunately, this is very simple. You accept cookies by closing the notification on your first visit or by simply continuing to browse our website. Of course, you can also disable cookies. Please note, however, that the website will then no longer work optimally. You can find out how that works for different browsers here:

8. Questions or comments?

As a student, you have the right at all times to withdraw permission for the processing of (personal) data digitally by sending an email to

As a job applicant, would you like to see your data changed, or have it removed? Send an email to and we will process your request as quickly as possible (and at the latest within 10 working days). We do everything we can to serve you well. It may occur that we are unable to meet your expectations. In that case, you can file a complaint via and we will contact you.

Do you have any other questions or comments about your personal data or about this Privacy Statement? Please contact us at 030 – 29 19 888 or

If we can’t work it out together, you can also contact the regulatory body:

ICM opleidingen & trainingen

Joseph Haydnlaan 2a
3533 AE Utrecht
Telephone: 030 – 29 19 888