Troubleshooting Zoom Meetings - Q&A for course participants

• How you log in depends on the choice you made when creating a login for the learning environment: · Did you create a login with an e-mail address and password? Go to MijnICM and press/click on ‘forgot password?’ to reset your password. If you enter the correct e-mail address, you will receive an e-mail with a link to choose a new password.
• If you chose ‘Continue with Google’ or ‘Continue with LinkedIn’ when creating a login, you should always choose this route. You cannot change your choice afterwards. You can restore your Google and LinkedIn account if you can’t remember the password. If you can’t remember which login method you chose, please contact ICM.
• If you can’t log in to the learning environment outside office hours, we recommend asking the trainer or fellow course participants personally to send you the Zoomlink. If you have had an online session for your current course before, you can also look up the page of your previous Zoom session in the browser history and open it again.

After logging in to MijnICM, you will see a list of courses you are enrolled in. Find your course and today’s meeting.

The Zoom link is below the date of the meeting. Click on ‘Online meeting’ to enter the Zoom meeting.

If this does not work, you can still contact the group or the trainer via the Forum. From the learning environment menu, go to ‘More’ and ‘Forum’. Open the Forum with the blue button and choose ‘+ new conversation’.

This is normal, the trainer will let you in when the session starts. If the trainer is late due to circumstances, it may take a bit longer. If it takes a very long time, contact the teacher or fellow course participants via the Forum.

From the learning environment menu, go to ‘More’ and ‘Forum’. Open the Forum with the blue button and reply to a previous message or choose ‘+ new conversation’. Everyone will receive an e-mail with your post.

If you no longer have an active Zoom session, please sign back in. You will enter the waiting room, after which the trainer will let you back in. Keep an eye on your inbox in case the trainer sends a message via the Forum. You can also send or reply to messages yourself via the Forum. From the learning environment menu, go to ‘More’ and ‘Forum’. Open the Forum with the blue button and reply to a previous message or choose ‘+ new conversation’.

If the ‘Zoom Workplace’ app won’t launch, you have the following options:

• After clicking on the meeting link, a window with choices is displayed. At the bottom of the window, you will see the words: ‘Experiencing issues with the Zoom Workplace app? Join via your browser.’ Click the link to bypass the Zoom app.
• If you have the time, you can reinstall the Zoom Workplace app via Download Centre for Zoom Apps and Add-ons | Zoom. You will automatically be sent to the page for the Windows or Apple app. After downloading, choose ‘Open’. The wizard will perform the installation and launch the app automatically. Again, use the link to start the session.

The most common reason is that you are using a work laptop and are logged into an ‘internal’ environment, for example via ‘Citrix’. You can solve this issue by leaving the internal environment and logging in to the learning environment locally on the laptop.

The browser may ask you for permission to use local devices such as your microphone and camera. Pay close attention to browser notifications, which are usually displayed to the left of your browser’s address bar.

Zoom problems are often caused by a poor Internet connection. Try the following solutions:

• Sit closer to the modem for a better Wi-Fi signal, or use a LAN cable for a more stable connection.
• Enter the Zoom session with a second device (a tablet or smartphone) to make sure you do not miss a thing.
• If the issues persist, we recommend turning off the camera to speed up the connection.

In the learning environment, go to ‘Forum’. Open the Forum with the blue button and reply to a previous post or choose ‘+ new conversation’. Everyone will receive an e-mail with your post.